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Introduction of Lanya customer service |
Service idea：World’s main languages, efficient team, no distance
communication and endless services.
Service aim：With the feature of excellence and application, we will
contact and communicate customers with multi-channel ways, and improve theirs satisfaction.
Service promises：Regarding customers’ consultation, request, complaint,
we care about and deal well with them.
Service advantages：A team with multilingual customer service, two comprehensive
service systems of telephone and network, we provide 7*24 service to resolve customers’
demand at any time and place.
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Service promises |
Treat every customer earnestly and service surely.
Make the best professional service platform. Set up the most practical
and useful service center.
Take customers’ advice with an opening mind. Satisfy every customer
as much as possible.
Multilingual staff, professional, enthusiastic.
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Charge Standard |
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It takes $30 per month to learn foreign languages.
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Customer consultation |
E_mail:lnyabc2008en@163.com
Telephone：0086-10-67665172
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Password modification |
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If you feel the password is not safe enough, you can modify
it to enhance the safety of your account.
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Registered information modification |
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You can change your registration information here.
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Opinions and suggestions submission |
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If you have any opinions and suggestions on Lanya, please
submit here. Thanks for your suggestions and we know your attention is the strongest
motive of our progress. |
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Contact |
Telephone ：0086-10-67665172
Fax：0086-10-67665172-601
E_mail:lnyabc2008en@163.com
Company Address: Room 13, 12B/F, Tower 2, Jiaye Building II, 21 Shunsantiao, Beijing, China
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E-mail service |
We will do our best for you. You can send us the problems by E-mail. We will response to every mail as soon as possible.
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Notice |
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In order to receive your mail at the first time, please use the same E-mail system with us. Usually ,your mail will be replied in one working day, please check in time.
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Contact |
Telephone ：0086-10-67665172
Fax：0086-10-67665172-601
E_mail:lnyabc2008en@163.com
Company Address: Room 13, 12B/F, Tower 2, Jiaye Building II, 21 Shunsantiao, Beijing, China
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1）How to enter the learning courses?
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Ordinary learners cannot find the contents when visit the pages, otherwise, it will suggest "Please Charge" in that page. However, members can enter the course center easily. During their registration period, they can view and download any resources unlimited.
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2）How to use and contact online bilingual teachers timely?
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If members find any problems or have specific needs when
visiting the website, you can call any time to our bilingual teachers to seek answers,
or through online MSN and QQ directly. After your identity checked, our bilingual
teachers will solve the problem with strong enthusiasm and patience until you are pleased.
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3）How to get message response quickly? |
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If members have any learning problems, you can leave our messages,
we will reply within six hours. If you are a ordinary member, we will reply within 20-40 hours.
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4）How to gain full guidance?
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Members meet the problems in the process of novice applying, learning and interactive languages, they may use QQ, MSN or telephone to ask our bilingual teachers at any time to receive learning information and the guide service of comprehensive learning in the first time.
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1）What is the Lanya member?
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Lanya member is composed of all Lanya senior groups. Each Lanya member can enjoy VIP treatment: from novice applying, learning process and whole bilingual interactive services; they can even enjoy the guide service of oversea commerce and tourism.
In short, Lanya can help each member learn easily and make them success quickly through high-quality services provision, but your joining and sponsorship must become our dynamic support of development.
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2）What is standard charge of Lanya member？
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Lanya aim is to become the most simple foreign language learning portal, which provide professional education and training services for those beginners.
Our charge is: Chinese to English, 45 yuan monthly. (Note: Member learning period depends on the actual cost, the opening date is calculated by actual opening date.)
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3）Why should we join in the Lanya? |
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Are you worried because you do not have a fixed time for learning foreign languages? Are you worried because you can not find a specific website for your learning? If you meet such a situation, then join us quickly! Only a little cost, you will be successful in your foreign language spoken learning !
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4）How to become Lanya members?
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First: register as a member on the Home;
Second: According to the suggest of charge center, you should choose the prepaid expenses;
Third: payment confirmation, then notice the customer service center;
Note: customer service center promises that they will open the account when receive fees within four hours that day, and send Email. You can also call to confirm your payment for immediately opened.
Fourth: After opening, members should enter with their registered username and password. They will enjoy membership services immediately that day.
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5）How to register?
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First, open the Home page, then click the “Register”. Fill in and submit the registration form as required. At last, system will inform you whether register successfully or not.
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6）Why does the system say the e-mail address is wrong?
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@ Sign must be existed in e-mail address. Some special symbols
like *、^、￥ are forbidden, but letters, numbers, underline and dot can be existed.
Input your e-mail address correctly, and then submit after confirming.
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1）How to charge? |
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Click "charge center" on the home page., then pay according to the charges.
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2) We have opened a 24-hour online banking payment |
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Enter into 24-hour online banking payment, and check online banking payment guidelines
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3) How to know the account has been opened? |
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Lanya promises to open your account after payment you offered has been confirmed correct, then they will open your membership rights immediately within 4 hours after receiving the remittance, and send e-mail for your final confirmation (part of free mail may not receive confirmation e-mail like Sina, but it does not affect your normal login ); please use your own registered username and password, you can see Login suggested when logging on the home page.
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4）Specific charge |
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It will take $30 per month if learn foreign languages; the charge card includes hour card and month card. The hour card is to be charged by the hour, every hour is equal to 0.5 yuan. Month card is to be charged by the day, every day is equal to 1.5 yuan. More consumption more benefits.
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5）Renewal Problems |
1、How to know the period of validity?
The period of registration opened depends on the actual payment, the opening date is calculated by actual opening date.
2、Can we renew after expiry date
Expired member can use the original registered name to renewal at any time.
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1）How to play the words and sentences? |
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After entering the study world, click the loudspeaker behind the words and sentences, or click the button of continuous play, it will work.
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2）Why can the words and sentences not be played? |
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Maybe you haven’t installed the media player; please download it in the home page, thank you
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3）I have installed the media player, but why is it still not playing? |
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Please check if the power of sound box has been turned on, the volume is loud enough, and whether the earphone is good or not. Check if your computer has installed the sound card system, and insure the sound system is normal.
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4）Why is the sound so faint? |
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Is the wire speed fast? (Maybe the running speed of internet is too slow) Is the running speed of your computer natural? (The running speed of your computer may be too slow) Do the other sound files play naturally? (If other files also can’t be played naturally, maybe there is something wrong with the sound system)
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5）What functions does the study world have? |
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We offer male and female recording, and they can be played singly or continuously. When playing, the loudspeakers of the relevant words and sentences can twinkle, which means the relevant words and sentences are being played. You can play it singly, or play them continuously. If you want to stop, just click the stop button, or pause casually, please click the pause button. Each of the pages of the study world has “Home, the preceding page, next page and last page” You can choose them as you like. If you want to enter the certain pages to study, you can choose the page number in the list box. Moreover, you can choose the font size as you like. And you can hide Chinese or foreign language. Click the words or sentences, and then you can see the relevant comment or pinyin, which can help you to remember and understand the words and sentences well.
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6）What’s the action of hiding Chinese and English? |
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You can make contrast with the Chinese and foreign language by this action, deepen the memory of the words and sentences, and you also can test yourself. You can click the “Hide the Chinese” to hide the Chinese, and click the “Hide the English” to hide the English
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